All payments services for your hotel in a single platform

From booking to check-in, to the bar, spa, and check-out, use a unified approach when managing payments and surpass guests’ expectations.

Guest and partner pay at hotel desk with smartphone.

Personalised experiences
Give guests flexibility checking in and out, enhanced loyalty programs, and their choice of local payment methods.

One platform
Unify payments across properties and channels, regardless of where they are in the world.

Remove PCI scope
Reduce exposure of card data and resources needed to maintain PCI compliance.

Partners you know
Create an integrated solution by combining the power of payments with the partners you already love.

Video placeholder image of family paying at hotel

“With innovative and flexible solutions, Adyen stood out to us as a preferred strategic partner to meet our vision. Collaborating with Adyen has successfully allowed us to deliver a promise that is secure and contactless while enhancing our offerings as a lifestyle destination where guests can stay, dine, shop, celebrate and relax as they create treasured memories, without interruptions.”

Chadi Chemaly ・ Hotel Manager, Raffles Hotel Singapore

Our solution for hotels

Reduce data exposure

Security is our priority; we’ll ensure you’re PCI compliant, offer secure ways to pay with secure links, while our pre-certified terminals offer either end-to-end or point-to-point-encryption.

Create flexible guest journeys

Centralise the management of payments across all channels and regions with a unified payments partner. We offer the flexibility to open new sales channels and roll-out new guest journeys, fast and at scale. 

Get complete reporting with our Customer Area

All payments in one place

Gather insights into your payouts, number of chargebacks, types of payment methods, and transaction volumes across channels.

Optimised reconciliation

As processor and acquirer, we provide reporting for all payments. No matter the channel or location. With our settlement reports, you can rely less on accounting teams.

Clearer insights

Get a better understanding of how your business is doing. From guest behavior to channel and location performance.

Sales and payouts page in Adyen's Customer Area

Bring personalisation to guest payments

From offering the payment methods that matter to your guests, to using tokenisation to recognise previous guests at any location in the world, give every guest a personalised experience.

Payment cards are pre-authorised at check-in, with automatic top-ups for extra expenses.

Obtain feedback from your guests at check-out in person via the terminal.

Use dynamic currency conversion to detect guest language, and let them choose their preferred currency.

If a guest no-shows, or late charges need to be collected after checkout, charge payment cards on file.

Work with partners you trust

We know hotels work with multiple suppliers and systems, so whether you’re managing properties, bookings, and channels, make sure your payment partner is one less moving part. We work with leading technology partners in the hospitality sector to create an integrated solution.

A solution built for

Hotel chains & franchises

Give your guests a consistent experience across your properties with familiar payment methods, guest journeys, and loyalty schemes.

Luxury resorts

The VIP treatment calls for the best payment experience. Tokenized card technology means guests can present their card once, and enjoy the rest of their stay uninterrupted. 

Ownership group

Hoteliers often work with different systems across locations. We can help by consolidating payments into one system, offering consistency and familiarity for staff across any location.

Entertainment resorts

Entertainment is constantly evolving. Make sure your resorts are innovating with the payment experience; from wearable tech to QR codes.

Vacation rentals

Flexibility is everything. For guests it’s the option to save their card details for future stays. For businesses it’s the ability to tokenize card details in case of damages.

Inns and B&Bs

There’s always room at the Inn for personalised experiences. Make sure your properties We can drive automation to support staffing requirements. Secure payments (there is a higher degree of employee and customer damages at inns).

A bracelet being loaded to enable wearable payments

The Adyen Hospitality Report

Only 1 in 4 hospitality businesses have a digital transformation strategy in place. Learn how hotels can improve customer experience by embracing new technology.

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